1. Scope of This Policy
This Refund & Cancellation Policy applies to the services provided by Teacher Sarathi ("we", "us", "our") through teachersarathi.com, WhatsApp, phone and our office. It covers (a) our counselling services, (b) any service/facilitation charges paid to Teacher Sarathi, and (c) clarifies our role regarding fees paid to educational institutions.
2. Fees Paid to Colleges / Universities
Admission fees, tuition fees, examination fees, hostel fees and any other institutional charges are paid directly to the concerned college or university (or as per its official process). These fees are governed entirely by the refund rules of that institution and applicable regulatory norms — not by Teacher Sarathi.
- We are not the recipient or custodian of institutional fees and cannot ourselves refund them;
- If you cancel an admission, we will assist and coordinate with the institution for your refund claim as per its rules, free of charge;
- Refund amounts and timelines in such cases are decided solely by the institution.
We strongly advise students to read the concerned institution's fee and refund rules before making any payment, and to always obtain official receipts for every payment made.
3. Service / Facilitation Charges Paid to Teacher Sarathi (If Any)
In certain cases, a service or facilitation charge may apply for specific documentation or admission-processing assistance. Where such a charge applies, it will be clearly communicated to you in advance and in writing (e.g., on WhatsApp), with a proper receipt on payment. For such charges:
- Cancellation before processing begins: if you cancel before we have initiated your application/documentation work, the service charge is refundable in full;
- Cancellation after processing has begun: a proportionate deduction may apply for work already completed, and the balance will be refunded;
- Service not delivered: if we are unable to deliver the agreed service for reasons attributable to us, you will receive a full refund of the service charge;
- Admission not secured: if an admission for which a facilitation charge was collected does not materialise for reasons not attributable to you, the charge will be refunded.
4. How to Request a Refund
- Send your refund request on WhatsApp to +91 99071 09817 or email info@teachersarathi.com with your name, contact number, payment details/receipt and reason;
- We will acknowledge your request within 48 hours;
- Approved refunds of Teacher Sarathi service charges are processed within 7–14 working days to the original payment method (or another mutually agreed mode);
- For institutional fee refunds, we will forward and follow up on your claim with the institution and keep you informed of its decision and timeline.
5. Non-Refundable Items
- Amounts paid directly to third parties (universities, colleges, boards, government portals, entrance-exam authorities) are subject to those parties' rules and are not refundable by Teacher Sarathi;
- Charges for services already fully delivered;
- Any statutory charges, taxes or payment-gateway charges that are non-recoverable by us.
6. Cancellation by Teacher Sarathi
We reserve the right to decline or discontinue a service engagement (for example, where documents provided are found to be false or where eligibility requirements are not met). In such cases, any service charge paid for undelivered work will be refunded proportionately.
7. Contact & Grievance
- Teacher Sarathi — Neelakantha Nagar, Nayapalli, Bhubaneswar, Odisha — 751012, India
- Phone / WhatsApp: +91 99071 09817
- Email: info@teachersarathi.com
We aim to resolve refund-related grievances within 15 working days of acknowledgement.